Please allow up between 5 business days and 4 weeks (depending the item) for me to create the piece after receiving the ashes.
Any unused ashes and any photo's, letters or stories you've send will be send safely back to you together with the piece.
Shipping costs are specified on your invoice and based on the destination of your order. Packages will be shipped provided with a track&trace code.
This code will be sent to you as soon as the package has been posted.
Because this is such an emotional product I always ship the package by registered mail.
I use PostNL for both domestic (within The Netherlands) and international shipping.
Please note that the times listed below are just estimates. Customs, PostNL and the postal service of your country may take longer or shorter than expected. Around holidays,
these estimates may be longer because shipments are usually backed up.
Please keep this in mind when ordering.
For more information check the estimated
delivery time for your country in the third column click here.
Please note that this information is an indication provided by PostNL and that we cannot guaranty any delivery time based on this information. Additional import, customs, and sales taxes may be added in accordance with your country's specific requirements.