FAQs

Please allow up between 4 to 6 weeks for me to create the piece after receiving the ashes. Any unused ashes and any photo's, letters or stories you've send will be send safely back to you together with the piece. Shipping costs are free wordwide. Packages will be shipped provided with a track&trace code. This code will be sent to you as soon as the package has been posted.

Because this is such an emotional product I always ship the package by registered mail. I use PostNL for both domestic (within The Netherlands) and international shipping. 

Please note that the times listed below are just estimates. Customs, PostNL and the postal service of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering. 

For more information check the estimated delivery time for your country in the third column click here.

Please note that this information is an indication provided by PostNL and that we cannot guaranty any delivery time based on this information. Additional import, customs, and sales taxes may be added in accordance with your country's specific requirements.

I offer free worldwide shipping on all finished pieces, with care and security always at the heart of every delivery. Each order is sent with registered and insured mail, and the shipping costs are already included in the prices listed, there are no hidden fees.

Please note that, because each country has its own regulations regarding the shipment of ashes, the shipping of ashes or other materials to The Seventh Sea will need to be arranged by you. I’m always here to help guide you through this process if needed.

The pieces I make are very delicate. When you have received your package and discover that the piece – in spite of the special care for shipment – has been damaged. Please email me all the details within 48 hours so I can help you further. 

Because what I do is very personal and sentimental, I want the wearer to love their piece. If you do not love your piece, please let me know as soon as possible so I can remedy the problem. Full returns will not be accepted since all pieces are custom made with personal belongings.

All our solid gold jewelry is custom made and I cannot issue any exchanges or refunds. All solid gold and custom made sales are final.

Please be gentle with the pieces as they are hand-crafted with glass and thin, delicate chains.

I would not recommend sleeping, showering and sporting with the piece. After wearing, gently wipe with a soft cloth and store in a fabric-lined jewelry box out of the sun to maintain the condition of the metal and other materials.

For the pieces with epoxy in them, please try to avoid all contact with nail polish remover/rubbing alcohol, etc. Avoid prolonged contact with water (salt or fresh), sweat, heat and chemicals such as chlorine, sulfur, perfume, detergent and lotion.

If you don't have ashes of your lost loved one but still would like me to make a piece for you, I can also encase fabric, hair/fur or sand in all pieces to keep your memories close.

Definitely, I consider it an honor to be able to help you remember all of your beloved pets in this way.

The colors come out a slightly different color depending on the ash, the temperature, and the energy of the day. Each bead has some variation, as they are each handmade, but overall the colors are as shown on the picture. The design of the ash is largely dictated by the magic of the process.

When working with ashes or hair in glass, there is a time period and temperature where all off the air / Carbon Enery inside the bone or hair fragments tries to escape.

This is the last air left inside your body after cremation. As unique as a fingerprint, they also call it 'The Last Breath'

Carbon Energy at its essence, is what we are all made of.
And this Energy never dies, just like our memories...

All the beads will be annealed in a kiln, slowly cooling them for several hours to get the strain out. After this they can be dropped without breaking. Still I would ask you to still be carefull with your necklace since the silver or golden chains are delicate and the pieces are handmade. I also wouldn't recommend sleeping with it.

If you take good care of them they will last a lifetime.

I work with 14k Gold-Filled or 14k Solid Gold, depending on the item.

Yes definitely. However, since every country has its own rules for shipping ashes, I do ask that you handle shipping the ashes to me.

I haven’t experienced any issues with clients sending ashes to me. Some choose to mark the package as containing cremated remains, while others don’t, and so far, everything has arrived safely without problems.

One important note: please be sure to include your own return address on the package. That way, if for any reason the parcel doesn’t make it through customs, it will be returned safely to you.

The products I make are very delicate. When you have received your package and discover that the product – in spite of the special care for shipment – has been damaged. Please email me all the details within 48 hours so I can help you further.

Because what I do is personal and sentimental, I want the wearer to love their piece. If you do not love your piece, please let me know as soon as possible so I can remedy the problem.

All our solid gold jewelry is custom made and we cannot issue any exchanges or refunds. All solid gold and custom made sales are final.

Definitely, the ashes and hair can either be mixed together or I can keep them separate.

For each piece, I will need about half a teaspoon of ashes, or a small lock of hair. Roughly the amount you could hold between your thumb and index finger.

I take the utmost care in making sure that the materials are well cared for; I work in a very clean environment and I always use labels every step of the way to keep track of the ashes and make sure they don’t get mixed up with anyone else’s.

Because of the way my jewelery is made, the ashes or hair are safely contained within the finished product, with no chance of “falling” or “spilling” out. If you look at the images in my webshop, you can see the ashes encased within the pieces beautifully.

Yes, please don’t worry about how much time has passed. I understand deeply that this can be an emotional and difficult process, and everyone moves through it in their own time. That’s exactly why I don’t place any kind of “expiration date” on purchases. You are welcome to take the time you need.

Please let me know as soon as you receive your piece that it does not fit you properly. All of our rings are sized out of the office and built in to the initial cost of your piece. Also when the material is encased in the ring the ring can not be soldered because of the heat. The original encasing has to be removed and will be newly made after resizing.

For this reason, any resizing that is the fault of the client will incur a re-sizing fee. For more information, please see my ring sizing statement below:

I always recommend that my clients visit a jeweler to obtain an accurate ring size as this is the best way to ensure the perfect fit of your ring. If you have placed your order and are unsure of your size, please let me know within 24 hours of placing.