shipping & warranty

SHIPPING

Please allow up between 10 to 20 business days for me to create the piece after receiving the ashes. Any unused ashes and any photo's, letters or stories you've send will be send safely back to you together with the piece.
Shipping costs are free Wordwide.
Packages will be shipped provided with a track&trace code. This code will be sent to you as soon as the package has been posted.

Because this is such an emotional product I always ship the package by registered mail. I use PostNL for both domestic (within The Netherlands) and international shipping. 

Please note that the times listed below are just estimates. Customs, PostNL and the postal service of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering. 

For more information check the estimated delivery time for your country in the third column click here.

Please note that this information is an indication provided by PostNL and that we cannot guaranty any delivery time based on this information. Additional import, customs, and sales taxes may be added in accordance with your country's specific requirements.

WARRANTY

The pieces the seventh sea makes are very delicate. When you have received your package and discover that the piece – in spite of the special care for shipment – has been damaged.
Please email us all the details within 48 hours so we can help you further. 

Because what the seventh sea does is personal and sentimental, the seventh sea wants the wearer to love their piece. If you do not love your piece, please let the seventh sea know as soon as possible so the seventh sea can remedy the problem. Returns can not be accepted since all pieces are 
custom made with personal belongings.

All our solid gold jewelry is custom made and we cannot issue any exchanges or refunds. All solid gold and custom made sales are final.

Please let me know as soon as you receive your piece that it does not fit you properly. All of our rings are sized out of the office and built in to the initial cost of your piece. Also when the material is encased in the ring the ring can not be soldered because of the heat. The original encasing has to be removed and will be newly made after resizing.

For this reason, any resizing that is the fault of the client will incur a re-sizing fee. For more information, please see my ring sizing statement below:

I always recommend that my clients visit a jeweler to obtain an accurate ring size as this is the best way to ensure the perfect fit of your ring. If you have placed your order and are unsure of your size, please let me know within 24 hours of placing.

 

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