Feel free to reach out to me by sending me an email in English or Dutch. I am here to help you and would love to answer any questions you may have.
(Please also keep an eye on your SPAM folder for my reply.)
I also offer the option to schedule an appointment at any location of your choice, during which I will provide sample and colour options. Additional charges of €2 per kilometer will be applied (calculated from Den Haag to the destination of choice). Please feel free to reach out to me to arrange a suitable date and time for your appointment.
FAQ
View allWhat are the delivery times?
Please allow up between 4 to 6 weeks for me to create the piece after receiving the ashes. Any unused ashes and any photo's, letters or stories you've send will be send safely back to you together with the piece. Shipping costs are free wordwide. Packages will be shipped provided with a track&trace code. This code will be sent to you as soon as the package has been posted.
Because this is such an emotional product I always ship the package by registered mail. I use PostNL for both domestic (within The Netherlands) and international shipping.
Please note that the times listed below are just estimates. Customs, PostNL and the postal service of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering.
For more information check the estimated delivery time for your country in the third column click here.
Please note that this information is an indication provided by PostNL and that we cannot guaranty any delivery time based on this information. Additional import, customs, and sales taxes may be added in accordance with your country's specific requirements.
How about shipping?
The shipping of ashes or other materials to me is the responsibility of the customer. Since each country has its own rules and regulations regarding the shipment of cremated remains, I kindly ask that you arrange this part yourself. If you ever need help or guidance with this, I’m more than happy to assist.
I offer free worldwide shipping on all finished pieces, with registered and insured mail included in every order. There are no additional shipping costs after your purchase, everything is included in the price.
Do you also use other materials of my lost loved one if I don't have ashes?
If you don't have ashes of your lost loved one but still would like me to make a piece for you, I can also encase fabric, hair/fur or sand in all pieces to keep your memories close.
How much ashes or hair do you need to make a piece for me?
For each piece, I will need about half a teaspoon of ashes, or a small lock of hair. Roughly the amount you could hold between your thumb and index finger.
It took me longer than expected to gather the ashes, will you still make my bead?
Yes, please don’t worry about how much time has passed. I understand deeply that this can be an emotional and difficult process, and everyone moves through it in their own time. That’s exactly why I don’t place any kind of “expiration date” on purchases. You are welcome to take the time you need.
